You should always call 999 or go to A&E Accident & Emergency (A&E) in an emergency.

You can find more helpful advice and information on what to do in an emergency below

We offer a varied service at KAMP, please follow link for details

Please note that we do not treat minor injuries such as cuts, suspected fractures/sprains or burns and scalds, please visit your nearest urgent treatment centre/minor injuries unit.

Some local options are:

Find Nearest A&E

The majority of pharmacies provide a new service called Pharmacy First – you can walk in and get treatment on prescription for 7 common conditions in the following table:

Clinical pathway	Age range
Acute Otitis Media*	1 to 17 years
Impetigo	1 year and over
Infected insect bites	1 year and over
Shingles	18 years and over
Sinusitis	12 years and over
Sore throat	5 years and over
Uncomplicated urinary tract infections	Women 16-64 years

For more information about other services in pharmacies, including the services they provide and where to find them.

Samaritans

The Samaritans offer a safe place for you to talk any time you need, in your own way – about whatever’s getting to you. Call Samaritans free, 24 hours a day, 365 days a year.

Telephone: 116 123

Email: jo@samaritans.org

Mind

Mind provide advice and support to empower anyone experiencing difficulties with their mental health or that of others. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393

Email: info@mind.org.uk

Rethink

Rethink provide expert, accredited advice and information to everyone affected by mental health problems

Telephone: 0300 5000 927

Email: info@rethink.org

Wiltshire Talking Therapies for Anxiety and Depression

This Service offers a wide range of support from psycho-educational courses to one-to-one intervention as everyone’s needs and preferences are different.

Telephone: 01380 731335

Email: awp.wiltshiretalkingtherapies@nhs.net

The Avon and Wiltshire Mental Health Partnership

This services runs a telephone helpline which provides advice, guidance and support over the phone to anyone who may be worried about their own or someone else’s mental health. The phoneline provides 24 hours support, seven days a week, 365 days a year.

Telephone: 0300 303 1320

KOOTH

Free anonymous online chat for young people to discuss you mental health issues.

Relate

People go to relate for help with all kinds of relationship challenges. The counsellors are trained and experiwnced to work with a wide range of issues. Whether you are married or living together, separated or single – whatever your age, culture, gender, sexual orientation, religious belief of social background – you can attend on your own with your part or family.

Telephone: 0300 100 1234

Email: NewEnquiries@relate.org.uk

YoungMinds

YoungMinds support children and their parents through difficult times Professionals are equipped to provide the best possible support to the young people they work with and can empower young people to change their situation and experiences.

Parents Helpline: 0808 802 5544

Coping with a crying baby

It isn’t just parents who get frustrated with a baby’s cry. For help and advise please follow the link below.

NHS Guidance

Find NHS related information and support for your mental health.

Mental Health Self-Help Leaflets

For a wide range of topics such as controlling anger and eating disorders

Community Urgent Eye Care Service (CUES) is a temporary service set up as a result of concerns that many patients were not seeking treatment for eye conditions due to worries about exposing themselves to COVID-19 by visiting A&E departments or their GP.

Please note that patients with non-urgent or longstanding symptoms are not eligible for CUES.

Access NHS information relating to a variety of conditions

Access NHS Information: Find out how your medicine works, how and when to take it, possible side effects and answers to your common questions.

What you can do if you are waiting for a hospital appointment:

Due to increased waiting times for outpatient appointments, GPs have seen a rise in patient requests to “expedite” or speed up their hospital referral and appointments. We urge all our patients awaiting hospital appointments to be patient and wait to be contacted.

As a GP surgery, we are not notified of any waiting times for clinics or provided with hospital hotline numbers. If your appointment has been delayed please contact your consultant’s secretary for any updates. If you are waiting for your first appointment with a consultant and have not heard for a long time, please contact the outpatient department in the first instance and then the consultant’s secretary. If you have been unable to contact outpatients or the secretary, please contact PALS (Patient Advice and Liaison Service):

Overview – The Great Western Hospital – NHS (www.nhs.uk)

Written Requests to Speed Up Appointments

Patients are often requested by the Hospital to obtain a letter from the GP so their appointment can be expedited. Please note that waiting a longer time for an appointment does not in itself make your request urgent. According to figures from NHS England, a total of 7.7 million people were waiting to start treatment at the end of September 2023, the highest since records began in August 2007.

We are unable to write letters to expedite your appointment solely because you have been waiting for a long time: doing so would be unfair to all those on the waiting list. Clinical need must always trump length of wait when it comes to waiting lists, so if you are experiencing worsening of your symptoms, we advise you to contact your specialist directly so they can assess your condition and make the necessary arrangements if it is clinically appropriate to expedite your appointment. If you have difficulty in accessing your consultant, we advise you to contact PALS for assistance.

Find information and services to help you manage your health

Access the NHS guide which includes all you need to know about trying for a baby, pregnancy, labour and birth.