KAMP Merger FAQ

As you will be aware, the Marlborough Medical Practice and Pewsey Surgery merged from 1 April 2017, to form the Kennet and Avon Medical Partnership. We strongly believe that this merger will not only provide long-term sustainability for both practices, but will allow us to look at how we offer our services and to be more innovative with the way we look after our patients.

There have been many changes over the last few months, and so we have compiled a list of what we believe to be useful information that we hope will help address any concerns that you might have. If you have any other concerns, please do let us know by email to wccg.workingtogether.ask@nhs.net, or drop in a note to our reception team.

 

  • Will I still be able to visit my current surgery?
  • Yes, there are no plans to change access to your preferred surgery. You will also be able to access the other surgery, if it is more convenient or should you wish to do so. In addition, you may be able to be seen sooner if you are willing to see any clinician at either of our sites, rather than waiting to see a particular GP or at a specific location.

 

  • Will I still be able to contact the surgery directly?
  • A new phone system has been installed which means that your call might be answered at either of our sites. However, all our teams have access to your medical information so should be able to help you with any queries you might have. You will still be able to request to speak to your registered GP should you require to do so.

 

  • Will I still be able to see my usual GP?
  • Yes, you will still be able to see your preferred GP. All partners will work across both sites as appropriate. Our employed staff will also work across both sites to ensure the best practices are used across the whole new organisation. This should be very beneficial to patients and staff.

 

  • Can I see another doctor if I want?
  • Patients will be able to request appointments with any doctor. Across both sites we will have 4 male GPs and 6 female GPs on a regular basis.

 

  • How will the merger benefit patients?
  • A larger practice can offer earlier and later appointments. We will be able to employ other clinical staff, for example, we now have an Advanced Nurse Practitioner (ANP) to help with community visits and Care Homes. In addition, the greater resilience afforded by working together ensures a continued service for patients.

 

  • Will any service currently offered be removed or stopped?
  • No – as a result of the merger all previous primary care services offered by the practices will either remain unaffected or will be extended.

 

  • Will any new services be introduced?
  • We strongly hope so. We are still in the early stages of investigating what services would be appropriate and helpful to our patients but are all committed to improving access to and delivering the best healthcare possible.

 

  • How will the merger benefit the medical staff at the practice?
  • Medical staff will have a wider pool of knowledge to draw upon and will have more opportunities to specialise; annual and sick leave should be better covered leading to lower stress levels of the remaining staff. Partners will be able to share the ever increasing administrative work load required of them by the Government.

 

  • Will staff lose their jobs?
  • No staff have lost their jobs as a result of this merger.

 

  • Will administrative processes be compromised during the merging of the practices?
  • Merging practices has involved changes of routine for staff. However we would hope to keep inconvenience to patients to a minimum. Please bear with us over the next few months, if you find things take a little longer than usual. But please raise your concerns to the Patient Services Manager if you are worried about the service you have received.

 

  • How will the other practice have access to my Medical Records and where will these be stored?
  • Both practices used the same clinical software, TPP SystmOne. After some delay, the data was merged on 16 August 2017, from which point patient’s electronic medical records will be available to any of the clinicians from any of the sites. You may also have older, paper medical records (which are summarised into your electronic records) and these paper notes will continue to be stored at the practice at which you registered.

 

  • Will becoming a larger practice mean losing that friendly family feeling?
  • Kennet and Avon Medical Partnership wants to ensure that patients can continue to see their preferred clinician if they want to. The merging of the practices hopes to make available more services and skills across the sites. The same staff will be on hand to help you access the best possible health care, we believe therefore that it is possible to be a practice that can offer patients a broader range of services, but in a way that preserves the family practice feeling.

 

  • Do I need to do anything as a patient to remain on the list?
  • No, all patients will remain on their usual GP’s list.

 

  • Will the phone number remain the same?
  • At the moment each practice retains their usual number. However, at some point we hope to change the main number to a new number for all of KAMP.

 

  • Will I still have online access and get text message reminders?
  • Yes, the new partnership will continue to use the same clinical system and will continue to offer online access through the existing provider, SystmOnline. You will still receive text message reminders (if you have provided the practice with a current mobile number) for booked appointments.

 

  • Will there be more appointments available?
  • We prioritise patient access and review the availability of appointments regularly so all patients have access to the care they need. We will continue to do this to ensure appropriate access for all patients. There will be a greater range of opening hours on offer across all the sites; all registered patients will have access to these appointments. However, as we have fewer GPs working at the practice as a result of the current national recruitment crisis, there may be more of a delay than previously to see a GP for a routine matter.  In addition, the number of available appointments can also vary considerably from week to week as a result of specific increases in demand for appointments due to a rise in cases of certain conditions that may need GP intervention.

 

  • Why are there sometimes no appointments available to book online?
  • There may be no appointments available. This can happen at very busy times for the practice, but it is worth logging in again later the same day or after 8:30 am the next morning to see if more appointments have been released. There may also be appointments available in other periods. The system will default to the next 2 weeks, and if you choose another period, you may find more appointments and a greater choice of the GP you see.

 

  • What do the slot types refer to when I try to book an appointment online?
  • KAMP have no control over the wording in the slot types column, and for patients, it means very little! This is the way in which this particular slot was released and made available to patients. The key information is the start and end time, where the appointment is and with whom. Whether it says embargo or slot will make no difference to your appointment.

 

  • I don’t seem able to book an appointment at the Marlborough site?
  • Online appointments at Marlborough will show as Kennet and Avon Medical Partnership (KAMP) under location.

 

  • Will the Nurses and Healthcare Assistants be available as often as they are now?
  • Yes, we have no intention of reducing appointments. We plan to make available more expertise and skills across the sites for all registered patients.

 

  • Will I have to go to one of the other sites for particular consultations or treatments?
  • If we feel that one site may provide a more appropriate service, you may be asked if you are able to attend there.

 

  • Will the merger affect access to other services such as Community Nurses, midwives, health visitors, counsellors etc.?
  • No patients under the care of community based services at home or within the practice will be affected.

 

  • How will we be kept informed of the merger and changes?
  • We will try to update patients on any major changes through brief updates which will be displayed in surgeries and on our practice websites. We are also creating a new practice website that will help keep you up-to-date.