Practice Staff

Advanced Nurse Practitioner (ANP)

An Advanced Nurse Practitioner has undertaken extra training and academic qualifications at Masters level, and uses these expert skills to make autonomous decisions in the assessment, diagnosis and treatment of patients. Our ANP has a special interest in older people and oversees the clinical needs of residents in 5 local care homes, as well as supporting our Triage team who treat patients presenting with acute illness.

Advanced Acute Care Clinical Practitioner

Our AACCP is an Advanced Paramedic Practitioner and non-medical prescriber. His role is to support the triage team and GPs in the day to day running of the practice including on the day clinical advice and home visits, as well as management of long term conditions and palliative care.

Clinical Pharmacist

Our Clinical Pharmacist is responsible for ensuring the appropriateness of medication, both prescribed and over the counter (OTC), and respond to medication related queries. This involves reviewing patient medication history, including discharge summaries and evaluating patients’ condition to ensure appropriate treatment plan. As part of the medication use reviews, the clinical pharmacist is also looking to identify any potential untreated health condition and will refer on where necessary to appropriate practitioners. The Clinical Pharmacist also ensures that patient are able to get their requested/ordered medication with reasonable promptness and give up to date advice about medication availability.

Healthcare Assistants

Our Healthcare Assistants support practice nurses with their daily work and carry out tasks such as taking blood, ECGs, certain vaccinations (e.g. B12s and flus) and compression bandaging (following nurse assessment). They are also qualified to carry out NHS Health Checks, and to give stop smoking advice and guidance. They may act as a chaperone when a patient or doctor requests one.

Practice Management

Our Practice Manager is Amy Lacey and she is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Practice Nurses

Our Practice Nurses are qualified and registered nurses and are a key part of our team. They can help with health issues such as family planning and dressings, but also run clinics for long-term health conditions such as asthma or diabetes. They will undertake routine immunisations for adults and children and carry out cervical smears.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with all members of our clinical team. They also perform other important tasks such as dealing with financial claims, maintaining patient records and carrying out searches and practice audits.

Dispensary

Our dedicated dispensing team are responsible for the accurate processing of medication requests, checking that any investigations or reviews have been completed if necessary before issuing medication. We have a prescription clerk who provides valuable support to our department and is our main frontline patient facing staff member. We have five dispensers who assemble the medication at our Marlborough site in a secure and timely manner, all of whom have qualified in Dispensing medication to an NVQ2 level equivalent. They keep up to date with medication shortages and liaise with pharmacies and wholesalers on the supply of prescribed drugs.

Social Prescribers

We have two social prescribers who work with all the practices in our local area. Social Prescribers work with patients and local agencies to give people time, focusing on ‘what matters to me’ and taking a holistic approach to people’s health and wellbeing. They connect people to community groups and statutory services for practical and emotional support. Social Prescribers also support existing community groups to be accessible and sustainable, and help people to start new groups, working collaboratively with all local partners.

Transforming Care of Older People (TCOP ) Nurse

The TCOP nurse is responsible for the health issues of patents who are over 75. The nurse holds extended health review clinics at both sites where patients can come and discuss any health niggles they may have. This is a 45 minute appointment so there is plenty of time to talk through several issues in one appointment. If anything is uncovered as part of this appointment, further discussions may be held with the GP, Community Team, the Care Coordinator or Social Navigator. Housebound patients can also be visited at home if this is more appropriate. In addition, the TCOP nurse may contact those patients who have recently been discharged from hospital to see how they are.

Transforming Care of Older People (TCOP ) Social Navigator

The Social Navigator supports patients who are 75 and older and are at risk of becoming socially isolated. The Social Navigator will work with patients to identify where extra support is needed to enable patients to make lifestyle changes that will improve physical and mental wellbeing. These patients are supported through social navigation which aims to reconnect patients with their community, or to learn something new, join a club or supporting them to make positives changes to their lifestyle. The Social Navigator works closely with the TCOP Nurse and the Care Coordinator to ensure patient’s all round wellbeing as well as being able to refer patients to other agencies that can support patients to live the life they want to lead.